Frequently Asked Questions
What's the catch?
There is no "catch". If you are participating in one of the
qualifying government assistance programs,
or your household income is at or below 135% of the Federal Poverty Level,
you qualify to receive Lifeline government assistance on your phone service in most states. Go to
USAC website to find out more about the qualifying
programs.
Depending on your service area, you could take advantage of promotions like a free first month of service or free
activation, or free long distance. In most AT&T areas you can get started with less than $30.
How much does it cost to continue after the free period?
The monthly renewal cost varies by service area and the plan you select. In most states the monthly renewal varies from $20.45 - $25.70 per month, plus taxes and fees.
Is there a deposit required?
No. There is no deposit and no credit check.
To get the free month, will I have to keep your service for a certain period of time? Is there a contract?
No and no. This is a prepaid, pay as you go service. No contract. You may terminate service any time.
What do I have to do to get started?
You can order your home phone service on line or call 1-866-231-7298.
Is this one of those Internet phone services where I need a computer to use it?
No. This is wire-line, also known as "landline" service. There is no need for a computer or internet connection. In addition, we do offer internet service.
What if I have a balance due to my current phone service provider?
That is not a problem. Past due bills with other carriers is not an issue. We can still convert your service from that provider, or provide new service.
Can I keep my current phone number?
In most cases, yes. If you are converting your currently working service from another provider, we can try to keep your number. However, if your current service is with a cable company or an Internet phone provider like Vonage, we cannot port the number.